Frequently Asked Questions

Question: Why isn't the e-obituary I created posted on your website?

Answer: As a courtesy in helping you spread the news as soon as possible, we allow you to create and send an e-obituary to family and friends via email from our website. In order to post an e-obituary on this website so the public can find and view it, the death of your loved one must be verified. The simplest way to do this is to ask the funeral director to verify the death of your loved one by filling out the contact form ("Contact Us" tab) with the following information: name of deceased, date of death, age (optional), the last known address of the deceased, your name and your email address. Upon proof of death, we will send you via email your login name and password. You then have the ability to upload a picture of your loved one, include a note and/or make your e-obituary private or public by checking the box that appears at the "Send" page. There is no cost to post an e-obituary on our website.

Question: Will I receive confirmation of undeliverable emails?

Answer: Yes.

Question: How long will the e-obituary be accessible?

Answer: Indefinitely

Question: Why can't I find an e-obituary I know exists?

Answer: The creator probably selected the e-obituary to be private or you misspelled the name of the deceased.

Question: Why do I have to enter a code to advance through certain pages of the website?

Answer: The CAPTCHA (pronounced /ˈkæptʃə/) is a type of challenge-response test used to ensure that the response is not generated by a computer. More about CAPTCHA